Frequently Asked Questions - Submit an Immediate Response Request

Frequently Asked Questions

Please reference the following FAQ prior to submitting a support inquiry. A majority of users will find the answers they desire below.

• I lost the settings (username, password, IP address, etc.) I set in the WebReboot, now what should I do?
  
  You can restore the factory default settings by enabling a Factory Reset. See the User's Guide for complete instructions.
  
• Can I enable the WebReboot to operate behind a firewall? What about port forwarding/redirection?
  
  The WebReboot will work perfectly well behind a firewall.
  
  The WebReboot will respond to ANY port connection it receives, not just HTTP 80. You can map http://externaladdress:XXXX to http://internaladdress:NNNN with your firewall software without any addtional configuration in the WebReboot, and it will work just fine.
  
• Can I operate the WebReboot through a Virtual Private Network (VPN)?
  
  Yes, you can enable communication across a VPN for added security.
  
• I cannot connect to the WebReboot behind a network switch, but I can connect with a hub. No link light is visible when directly connected to the switch.
  
  By design, the WebReboot embedded web server is very "polite" in reporting itself to network switch equipment. Essentially, the web server will not respond to the switch unless it is spoken to first. Often, the switch will only actively seek new equipment during an ARP table update. You may either reboot the switch to force an ARP update, or wait until the switch performs an automatic update (typically two hours).
  
  If multiple ARP updates are not successful in enabling communication, place a small hub between the WebReboot and the switch to completely bypass the issue.

Submit an Immediate Response Request

If your question was not answered in the FAQ, submit a support inquiry below, and we will contact you immediately to resolve the issue!